Privacy Policy
Mortgages of Canada (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when you use our website or book a consultation.
Contact details
Mortgages of Canada
20 Hobson Street, Suite 201
Cambridge, Ontario, N1S 2M6
Hours: Mon-Fri 10:00am-8:00pm
Tel: 800-340-8339
Email: info@mortgagesofcanada.ca
Brokerage Licence # 12811
1) Information we collect
Information you provide
When you book a consultation, contact us, or communicate with our team, you may provide information such as:
- Name
- Phone number
- Email address
- Details you choose to share about your mortgage needs during a call, email, or follow-up conversation
Information collected automatically
When you visit our website, we may automatically collect limited technical information, such as:
- IP address
- Browser type and device type
- Operating system
- Pages you visit and the time spent on those pages
- Referring website or source
This information helps us understand how the site is used and improve performance and user experience.
2) How we use your information
We use personal information for purposes such as:
- Scheduling and managing consultations
- Responding to inquiries and providing customer support
- Providing mortgage brokerage services and communication related to your request
- Improving our website, services, and internal processes
- Complying with legal, regulatory, and record-keeping requirements
We do not sell your personal information.
3) How we share your information
We may share your information only when necessary, including with:
- Service providers that help us operate our website, scheduling, communications, and systems
- Lenders and other financial institutions when you request mortgage options or we are supporting your application
- Professional advisors (such as legal or accounting) where needed
- Regulators, authorities, or other parties when required by law or to protect our rights and security
We limit sharing to what is needed for the purpose.
4) Consent
By using our website, booking a consultation, or providing your information to us, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
You may withdraw consent in certain situations, but this may limit our ability to provide services, and we may still need to retain some information for legal or regulatory reasons.
5) Cookies and analytics
We may use cookies and similar technologies to:
- Ensure the website functions properly
- Remember preferences (where applicable)
- Understand traffic and improve the site
You can control cookies through your browser settings. If you disable cookies, some features of the website may not work as intended.
6) Data retention
We keep personal information only as long as needed to:
- Provide services and support your request
- Maintain business records
- Meet legal, compliance, and regulatory requirements
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
7) Security
We use reasonable safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss. No online system is completely secure, but we take steps to reduce risk and protect the information we hold.
8) Access and corrections
You may request access to the personal information we have about you and request corrections if the information is inaccurate or incomplete.
To make a request, contact us at: info@mortgagesofcanada.ca
9) Third-party links
Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of third-party sites. We recommend reviewing their policies before providing personal information.
10) Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The most current version will be posted on this page, and the effective date will be updated accordingly.
If you have questions about this Privacy Policy or how your information is handled, contact us at info@mortgagesofcanada.ca.